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  Frequently Asked Questions

Getting Started

How do I sign up for an account with Photoswift?

What are the details I need to furnish while signing up?

Are all details mandatory?

What is Email/MMX PIN?

How do I login to my Photoswift account?

Personal Settings

What should I do if I have forgotten my password?

How can I change my password?

What is Email/MMX PIN?

How can I change my Email/MMX PIN?

Creating Albums

How do I create a new album?

Uploading Photos

How do I upload photos into a specific Album?

How many photos can be uploaded to a single album?

What types of files can I upload?

What is the maximum size of the files that I can upload?

What are the different upload methods?

How do I upload photos using the multiple file upload?

How many files can I upload using this method?

How do I upload photos using the basic file upload?

How many files can I upload using this method?

How do I upload photos via Email?

How many files can I upload using this method?

Editing Albums

How can I change the name of an existing album?

How can I set the background music for slideshows?

How can I move photos from one album to another?

How can I delete photos from an album?

Viewing Albums

How can I see all the photos in an album as a slide show?

How can I see the enlarged version of any particular photo?

Sharing Albums

How do I share an album with my friends?

Will my friends be able to order prints of the photographs in the shared album?

Do my friends need to have a photoswift account to be able to see the shared album?

Can I unshare an album that has been already shared?

Can I grant/revoke print permission after granting permission?

Photo Cards

How can I make my own personalized photo greeting card?

How can I add photo cards to my shopping cart?

How can I edit existing cards?

How can I delete an existing card?


Photo Books

How can I make my own personalized photo book?

What are the different sizes of books I can choose from?

Can I make changes to a photo book created in the Auto Fill mode?

How do I make a photo book in custom mode?

How do I select and place photographs into the photo book?

How do I change templates for a particular page in the photo book?

Can every page in a book have a different template?

How do I insert a page into the photo book?

How do I delete a page from the photo book?

How can I add more pages to the photo book?

Can I edit a photo book?

How do I edit existing photo books?

How do I add the photo book to my shopping cart?

How do I delete a photo book?

Photo Calendars

How can I make my personalized calendar?

How can I add photo calendar to my shopping cart?

How can I edit existing calendar?

How can I delete an existing calendar?

Shopping Cart

How can I add photos to my shopping cart?

How can I add photo cards to my shopping cart?

How can I add photo books to my shopping cart?

How can I add photo calendars to my shopping cart?

How can I view the contents of my shopping cart?

How can I remove items from my shopping cart?

Orders

How do I initiate check out?

What is Quick Order?

Does Quick Order apply to the entire order?

How do I place an order using Quick order?

What is custom order?

How do I place an order using Quick order?

What is Print Finish?

Does Print Finish apply to my entire order?

How can I track the status of my order?

What happens to my order specifications if my transaction was declined for any reason?

How do I make payment against an order for which payment was declined earlier?

Can I cancel an order that is placed?

How can I cancel an order that I have placed?

Pricing

What is the pricing?

Processing & Shipment

What is the average time taken for processing and shipment?

Payment

What are the different methods of payment?

Does my credit card information get stored?

 

  Answers

 

Getting Started

How do I sign up for an account with photoswift? Top

  1. Click on the Register link on the menu bar.
  2. Provide your name, email address and a 4 digit Email/MMX PIN number. All fields are mandatory.
  3. Click on the Register button.
  4. Registration details would be sent to your email address.
  5. The email will also contain a temporary password, which has to used to login to your Photoswift account.
  6. You would be prompted to change your password after you sign in for the first time.

What are the details I need to furnish while signing up? Top

You would need to provide your name, email address and your chosen 4 digit Email/MMX PIN number.

Are all details mandatory? Top

Yes, All fields are mandatory.

What is a Email/MMX PIN? Top

The PIN is a unique 4-digit number that you will need in order to upload photos to your Photoswift account via email.

How do I login to my Photoswift account? Top

  1. Enter your Email address and password in the top right corner of the home page.
  2. Click on the Go Button.
  3. On successful login, you will be taken to your personal homepage.

Personal Settings

What should I do if I have forgotten my password? Top

  1. Click on the "Forgot Password" link on the top right corner of the homepage.
  2. Enter your Email ID on the window that pops up.
  3. Click on the send button.
  4. You will receive an email with a new password.

How can I change my password? Top

  1. Click on the "Change Password" link under the Personal Settings section on your personal homepage.
  2. Enter your old password as well as your new password and click on the Change Password button.

What is an Email/MMX PIN? Top

The PIN is a unique 4-digit number that you will need in order to upload photos to your Photoswift account via email.


How can I change my Email/MMX PIN? Top

  1. Click on the Reset Email/MMX PIN link on the Personal Settings section on your personal homepage.
  2. Enter new Email/MMX PIN and click on the Reset PIN button

Creating Albums

How do I create a new album? Top

  1. Enter album name in the Create Album Section in your personal homepage.
  2. Click on the Create button.

Uploading Photos

How do I upload photos into a specific Album? Top

Method 1:

  1. Click on the Album of your choice from the list of albums under the My Albums section.
  2. You will be taken to the album details page.
  3. Click on the Upload Photos Link on the Menu Bar
  4. Select the method of upload (Basic or Multiple)
  5. Click on the browse button and select the files you wish to upload.
  6. Click on the Upload button.
  7. The selected files will be uploaded to the album.

Method 2:

  1. Click on the Upload Photos link on the menu bar
  2. You may either
    a. Select an existing album for upload by clicking on the album name listed under the "Select Album for Upload" section of the page [or]
    b. Create a new album by entering the album name and clicking on Create button in the create album section of the page.
  3. Select the method of upload (Basic or Multiple).
  4. Click on the Browse button and select the files you wish to upload.
  5. Click on the Upload button.
  6. The selected files will be uploaded to the album.

How many photos can be uploaded to a single album? Top

You can upload any number of photographs to a single album.

What types of files can I upload? Top

You can upload .jpg and .png files

What is the maximum size of the files that I can upload? Top

You can upload files of any size. There is no file size limitation.

What are the different upload methods? Top

You have three methods to upload photos to your Photoswift account.

  1. Multiple Upload
  2. Basic Upload
  3. Upload via Email
How do I upload photos using the multiple file upload? Top
  1. Click on the Upload Photos Link on the Menu Bar.
  2. Select an album for upload.
  3. Click on the Multiple Upload link.
  4. Click on the Select Files button.
  5. Browse and select all the files you wish to upload.
  6. Click on the Upload button.
  7. On completion you will be taken to the album details page where you can see all the uploaded photos.

How many files can I upload using this method? Top

You can upload any number of files using this method.

How do I upload photos using the basic file upload? Top

  1. Click on the Upload Photos link on the Menu Bar.
  2. Select an album for upload.
  3. Click on the Basic Upload link.
  4. Click on the Browse button.
  5. You can select up to 5 files at a time in this method.
  6. Click on the Upload button.
  7. On completion you will be taken to the album details page where you can see all the uploaded photos.

How many files can I upload using this method? Top

You can upload 1- 5 files using this method.

How do I upload photos via Email? Top

  1. Compose a mail with the subject as <UserName> <4 digit EMAIL/MMX PIN> (Eg. abc@xyz.com 1234).
  2. Attach the files you wish to be uploaded to your account.
  3. Send the mail to photo@photoswift.com.
  4. All photos uploaded using this method will be available to you in the MMX_EMAIL album that is automatically created.
  5. You may move the photographs from this to an album your choice.

How many files can I upload using this method? Top

You upload any number of files using this method.

Editing Albums

How can I change the name of an existing album? Top
  1. Click on the album listed under the My Albums Section in your personal homepage.
  2. Click on the Edit link under Album Details Section on the Right Panel.
  3. Enter the new album name.
  4. Click on confirm.

How can I set the background music for slideshows? Top

  1. Click on the album listed under the My Albums Section in your personal homepage.
  2. Click on the Edit link under Album Details Section on the Right Panel.
  3. Select the music from the list. (Click on the Play button to listen to selected music track).
  4. Click on confirm.

How can I move photos from one album to another? Top

  1. Select the photos you wish to move on the Album Details page.
  2. Select the album to which the photos have to be moved from the album list on the top panel.
  3. Click on the Move button.

How can I delete photos from an album? Top

  1. Select the photos you wish to delete on the Album Details page.
  2. Click on the Delete button.

Viewing Albums

How can I see all the photos in an album as a slide show? Top

  1. Click on the album listed under the My Albums Section in your personal homepage.
  2. Click on the Slide Show button on the top panel of the Album Details Page.

How can I see the enlarged version of any particular photo? Top

On the Album Details Page, click on any photo and you can see an enlarged version of that particular photo.

Sharing Albums

How do I share an album with my friends? Top

  1. Click on the Share Now button in the Album details page.
  2. Select the Email IDs if any from the friends list and/or enter Email IDs of your friends.
  3. If you wish to give Print access to your friends check the Allow Prints Option.
  4. Click on the Invite button.
  5. An email will be sent to your friends giving them access to your album.

Will my friends be able to order prints of the photographs in the shared album? Top

If you have granted them print access while sharing the album, then they will be able to order prints.

Do my friends need to have a Photoswift account to be able to see the shared album? Top

No, your friends do not need a Photoswift account to view your album. However, they will be able to order prints from your album only if they are registered users of Photoswift.

Can I unshare an album that has been already been shared? Top

Yes, you can unshare albums by doing the following,
  1. Click on the Edit Settings button under the Photo Share section in the Album Details Page.
  2. Check the Email IDs of friends with whom you wish to unshare the album.
  3. Click on the Remove button.

Can I grant/revoke print permission after granting permission? Top

Yes, you can grant/revoke print permission for albums shared with friends.
  1. Click on the Edit Settings button under the Photo Share Section in the Album Details Page.
  2. Check the Email IDs of friends whose print access you wish to change.
  3. Check the "Allow Prints" option if you wish to grant permission.
  4. Uncheck the "Allow Prints" option if you wish to revoke permission.
  5. Click on the Change Rights button.

Photo Cards

How can I make my own personalized photo greeting card? Top

  1. Click on the Photo Greeting Card link under the My Photo Products Section in your personal homepage.
  2. Click on the "Create A New Card" link.
  3. Enter a unique name.
  4. Personalize your card by selecting the following,
    a. Card Finish
    b. Background Template - (select from the dropdown and see preview of the template on selection)
    c. Photo -
       i. Select the album from which you want to choose photos from the drop down on the top left corner.
       ii. The image scroller on the left is populated with the photos from the chosen album
       iii. Select the photo of your choice from the image scroller, drag and drop it over the preview section thats reads "Drag and Drop here!".
    f. Address to - Enter the person's name for whom the greeting card is being created. Leave this empty if you wish to make a generic card.
    g. Content - Enter your personalized message here.
    h. Sent From - Enter your name. Leave it empty if you wish to make a generic card.
    n. Once you are satisfied with your design, click on the Save button to save the card.
    o. Click on the Save and Add to Cart button to add the card to your shopping cart.

How can I add photo cards to my shopping cart? Top

  1. Click on the Photo Greeting Card link under the My Photo Products Section in your personal homepage.
  2. Select the cards you wish to add to cart and click on the Add to Cart button.

How can I edit existing cards? Top

  1. Click on the Photo Greeting Card link under the My Photo Products section in your personal homepage.
  2. Click on the Edit link under the card you wish to edit.
  3. Make the changes you wish to make on the Personalize page.
  4. Click on the Preview button to see the changes.
  5. Click on the Save button to save the changes.
  6. Click on the Save and Add to Cart button to add the card to your shopping cart.

How can I delete an existing card? Top

  1. Click on the Photo Greeting Card link under the My Photo Products Section in your personal homepage.
  2. Select the cards you wish to delete and click on the Delete button.


Photo Books

How can I make my own personalized photo book? Top

  1. Click on Photo Books link on your personal homepage.
  2. Click on the Create Photo Book link.
  3. Enter the following details
    a. A unique name for the photo book.
    b. The Size of the book.
    c. The Color of the cover for the book.
    d. The finish of the pages in the book.
    e. The album from which you want to make the book.
    f. Select mode* as
       i. Auto Fill - If you wish to populate the photo book automatically with the photos available on the selected album [or]
      ii. Custom Fill - If you wish to manually select the order and way in which the photographs are arranged in the photo book.
    g. Select a template for the pages in the photo book.

  4. * does not apply to 4" X 6" and 5"X7" sizes

  5. Click on the Create Book button.
  6. If the Auto fill mode is chosen the photographs are automatically arranged using the chosen template.
  7. If the custom mode is selected the photos have to be manually dragged from the scrolling photos on the left and dropped on the desired location on the page.

What are the different sizes of books I can choose from? Top

There are 5 sizes to choose from
- 4" X 6"
- 5"X7"
- 6"X8"
- 9"X12"
- 12"X16"

Can I make changes to a photo book created in the Auto Fill mode? Top

Yes, you can make changes to a photo book created in the Auto Fill mode.
  1. You can change the placement of photos by dragging and dropping the new photo of your choice over the old photo.
  2. You can also change the template of every individual page by clicking on the icon representing the template of your choice.

How do I create a Photo Book in custom mode? Top

  1. Click on Photo Books link on your personal homepage
  2. Click on the Create Photo Book link
  3. Enter the following details
    a. A unique name for the photo book
    b. The Size of the book
    c. The Color of the cover for the book
    d. The Finish of the pages in the book
    e. The album from which you want to make the book
    f. Select mode as Custom
  4. Select a template for the pages in the photo book
  5. Click on the Create Book button
  6. You may customize your photo book as below
    a. Place photos on the page by dragging the photos from the photo scroll bar on the left to the desired location on the page.
    b. To Add page - Click on the Add Page button to add pages at the end of the book
    c. To change templates - Click on the icon representing the template of your choice. (Note the template is changed only for a given page and not the entire book)
    d. To insert pages in between - Click on the Insert Page button to insert a page before the current page.
    e. To delete pages - Click on the Delete Page button to delete the current page.
    f. To save - After dragging and dropping images, click on the Save button to save the changes made to the book.
       1. Exiting from the photo book page without clicking on the Save button will not save changes made to the page that was current before exiting.
       2. Clicking on the Insert, Delete or Navigation buttons would automatically save the changes made to the page that was current before clicking.
    g. To add the book to cart - Click on the Save and Add to Cart button.

How do I select and place photographs into the photo book? Top

Place photos on the page by dragging the photos from the photo scroll bar on the left to the desired location on the page.

How do I change templates for a particular page in the photo book? Top

Click on the icon representing the template of your choice. (Note: the template is changed only for a given page and not the entire book)

Can every page in a book have a different template? Top

Yes, each page can have a different template.

How do I insert a page into the photo book? Top

Click on the Insert button below the page where you want the new page inserted.

How do I delete a page from the photo book? Top

Click on the Delete button below the page you want to delete.

How can I add more pages to the photo book? Top

Click on the Add Page button to add new pages to the end of the book.

Can I edit a photo book? Top

Yes, you can edit existing photo books.

How do I edit existing photo books? Top

  1. Click on Photo Books link on your personal homepage.
  2. Click on the Edit link below the photo book you wish to edit from the list of photo books in the My Photo Books Section.
  3. Make changes to the Book specification and
    a. Click on Save and Exit button if you do not wish to make changes to the pages inside the book.
    b. Click on Edit Pages button if you wish to make changes to the pages as well.
  4. If you have choose to edit pages you may re-customize as below
    a. Place photos on the page by dragging the photos from the photo scroll bar on the left to the desired location on the page.
    b. To Add page - Click on the Add Page button to add pages at the end of the book.
    c. To change templates - Click on the icon representing the template of your choice. (Note the template is changed only for a given page and not the entire book)
    d. To insert pages in between - Click on the Insert Page button to insert a page before the current page.
    e. To delete pages - Click on the Delete Page button to delete the current page.
    f. To save - After dragging and dropping images ,click on the Save button to save changes made to the book.
       1. Exiting from the photo book page without clicking on the Save button will not save changes made to the page that was current before exiting.
       2. Clicking on the Insert, Delete or Navigation buttons would automatically save the changes made to the page that was current before clicking.
    g. To add the book to cart - Click on the Save and Add to Cart button.

How do I add the photo book to my shopping cart? Top

  1. Click on Photo Books Link on your personal homepage.
  2. Select the photo books you wish to add to cart.
  3. Click on the Add to Cart button.

How do I delete a photo book? Top

  1. Click on Photo Books Link on your personal homepage.
  2. Select the photo books you wish to delete.
  3. Click on the Delete button.

Photo Calendars

How can I make my personalized calendar? Top

  1. Click on the Photo Calendar link under the My Photo Products Section in your personal homepage.
  2. Click on the "Create A New Calendar" link.
  3. Enter a unique name.
  4. Personalize your calendar by selecting the following
    a. Background Template - (select from the dropdown and see preview of the template on selection)
    b. Photo -
       i. Select the album from which you want to choose photos from the drop down on the top left corner.
       ii. The image scroller on the left is populated with the photos from the chosen album.
       iii. For each month select the photo of your choice from the image scroller, drag and drop it over the section thats reads "Drag and Drop here!", corresponding to every month.
    c. Click on the Save button to save the calendar, once you are satisfied with your design.
    d. Click on the month link to see the preview of each month.
    e. Click on the Save and Add to Cart button to add the calendar to your shopping cart.

How can I add photo calendars to my shopping cart? Top

  1. Click on the Photo Calendars link under the My Photo Products Section in your personal homepage.
  2. Select the calendars you wish to add to cart and click on the Add to Cart button.

How can I edit existing calendars? Top

  1. Click on the Photo Calendars link under the My Photo Products Section in your personal homepage.
  2. Click on the Edit link under the calendars you wish to edit.
  3. Make the changes you wish to make on the Personalize page.
  4. Click on the Save button to save the changes.
  5. Click on the Save and Add to Cart button to add the calendar to you shopping cart.

How can I delete an existing calendar? Top

  1. Click on the Photo Calendar link under the My Photo Products section in your personal homepage.
  2. Select the calendars you wish to delete and click on the Delete button.


Shopping Cart

How can I add photos to my shopping cart? Top

  1. Select an album from your personal homepage.
  2. Select the photos of your choice from the list of photos in the album details page.
  3. Click on the Add to Cart button.

How can I add photo cards to my shopping cart? Top

  1. Click on the Photo Greeting Cards link on your personal homepage.
  2. Select the photo cards you wish to add to cart.
  3. Click on the Add to Cart button.

How can I add photo books to my shopping cart? Top

  1. Click on the Photo Books link on your personal homepage.
  2. Select the photo books you wish to add to cart.
  3. Click on the Add to Cart button.

How can I add photo calendars to my shopping cart? Top

  1. Click on the Photo Calendars link on your personal homepage.
  2. Select the photo calendar you wish to add to cart.
  3. Click on the Add to Cart button.

How can I view the contents of my shopping cart? Top

Click on the Shopping cart link on the menu bar.

How can I remove items from my shopping cart? Top

  1. Click on the Shopping cart link on the menu bar.
  2. Select the items you wish to remove.
  3. Click on the Remove From Cart button.

Orders

How do I initiate check out? Top

Click on the check out link on the menu bar.

What is Quick Order? Top

If you wish to have the same number prints for all the pictures in the shopping cart in the same size you can opt for this method of Order Specification.

Does Quick Order apply to the entire order? Top

Quick Order applies to all the photos in the order. However, it does not apply to photo products.

How do I place an order using Quick Order? Top

  1. Select the print sizes.
  2. Enter the number of copies.
  3. Click on the Total button.
  4. The price for each photo graph along with the sub and grand totals will be displayed.
  5. If you wish to make changes to the order specification like add more copies or multiple sizes for any of the photographs you may do so.
  6. If changes have been made, click on the Total button at the bottom.
  7. If there are any photo products in the shopping cart, enter the number of copies against each of the items (Note: Quick Orders apply only to prints and not products).
  8. When you have completed the order specification, click on the Confirm button.
  9. Provide the shipping details in the next page.
    a. You may select an address from your address book (If you have placed orders earlier, shipping address will be automatically saved to your address book).
    b. Alternatively, you may enter a new address, if this is your first order or if the address is not already available in the address book.
    c. Click on the continue button.
  10. The next screen will display the gist of order details.
  11. Click on the make payment button to proceed with your payment.
  12. Enter details required to complete payment.
  13. On successful payment your order will be booked.

What is custom order? Top

If you wish to have different sizes and varying no of copies for each of the photos present in the shopping cart, then use the custom order option. In this option you can specify the number of copies for each size for ever individual photo in the shopping cart.


What is Print Finish? Top

Print finish section allows you to specify the following details for all the photos in your shopping cart.
  1. Choose between Glossy and Matte finishes for your photographs.
  2. Check on the Enhancement option if you wish to have the photos corrected for minor defects like red eye correction, color balance, lighting etc. (Note that only minor corrections will be done).
  3. Check on the White Border option if you wish to have a white border around your prints.

Does Print Finish apply to my entire order? Top

Yes, print finish applies to all the photos in the order. However, it does not apply to the photo products. All photo products will retain the finish specification as entered while personalizing the products.

How can I track the status of my order? Top

The status of your order will be displayed against the order number in the Order Status Section on the right panel in your personal homepage. You can click on the order number to see the order details.

What happens to my order specifications if my transaction was decline for any reason? Top

In case your payment was declined for any reason, your order details are retained with a status of "Payment Pending". You may choose to either make payment against the same order again at a later time or cancel the same.

How do I make payment against an order for which payment was declined earlier? Top

  1. Click on the Order Number of the order you wish to make payment for.
  2. The order details are displayed along with the order status.
  3. If your order status is "Payment Pending" you can click on the Make Payment button.
  4. You will be redirected to the CC avenues payment gateway where you can proceed with payment.

Can I cancel an order that is placed? Top

Yes, you may cancel an order placed provided the order has not been taken for processing already.

How can I cancel an order that I have placed? Top

  1. Click on the Order Number of the order you wish to cancel.
  2. The order details are displayed along with the order status.
  3. If your order status is "Booked" or "Payment Pending" you can click on the Cancel button.

Pricing

What is the pricing? Top

The pricing for the photo prints are as below

Prints Size Rate /Print (in Rs.)
4" X 6" 3.99
5" X 7" 8.99
6" X 8" 14.99
8" X 10" 31.95
8" X 12" 39.95


The prices for the photo products are as below

Product Size Rate (in Rs.)
Photo Greeting Card 6" X 8" 19.95/copy
Photo Calendar 6" X 8" 399/copy
Photo Books 4" X 6" 30/pg
5" X 7" 45/pg
6" X 8" 65/pg (max 50 pg)
12" X 8" 85/pg (max 75 pgs)
12" X 15" 120/pg (max 50 pgs)

Processing & Shipment

What is the average time taken for processing and shipment? Top

The average time taken for processing of an order is 2-3 working days. The average shipping time taken is around 3-4 days.

Payment

What are the different methods of payment? Top

For all orders placed at Photoswift you can make payments in the following ways,

  1. Credit Cards - American Express, Visa, Citibank E-Cards, Diner's Club and JCB.
  2. Internet Banking - Centurion, Citibank, HDFC Bank, ICICI Bank, IDBI Bank, Induslnd Bank, Kotak Mahindra, Oriental Bank, PNB, Bank of Rajasthan, Federal Bank and UTI.
  3. Mobile Payment through Paymate.

Does my credit card information get stored? Top

No, the credit card information is not stored. Whenever an order is processed, you are redirected to the CC Avenues payment gateway site, where your Credit Card details are taken for the payment. No information is stored during the process.

 
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